Refund policy

At KachiNow, we want you to be happy with your purchase. If you are not completely satisfied with an item, please review the return and refund conditions below.

1. Return Eligibility

We accept eligible returns within 14 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • Clothing and shoes must not show signs of wear, washing, alteration, or damage.
  • Bags and accessories must be returned in the same condition in which they were received.
  • All original packaging, tags, labels, accessories, certificates, and other included materials must be returned where applicable.
  • Items must be securely packaged to prevent damage during return shipping.
  • You must provide your order number and reason for the return.

Items that do not meet these conditions may be refused or may be subject to a partial refund.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Items that have been worn, used, washed, altered, or damaged after delivery.
  • Items without their original tags or packaging, where applicable.
  • Personalized or customized items.
  • Items specifically identified as final sale or non-returnable at the time of purchase.
  • Items returned after the applicable return period.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged item
  • A defective item
  • The wrong item
  • An item that is materially different from what you ordered

Please contact us within 48 hours of delivery and provide your order number together with clear photographs or video showing the issue and the item's packaging.

We will review the case and, where appropriate, offer a replacement, exchange, or refund.

4. How to Request a Return

To request a return, please contact us through our Contact page or our customer-service contact details provided on the website.

Please include:

  • Your full name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photographs of the item, if requested

Do not send an item back without receiving return instructions from us first.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise eligible for a return at our expense, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where we determine that the shipping charge should be refunded.

We recommend using a trackable shipping service when returning an item. KachiNow is not responsible for returns that are lost or damaged while being shipped back to us.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be processed to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

If a returned item does not meet our return conditions, we may reject the return or adjust the refund amount.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us before returning the item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

8. Sale and Promotional Items

Items purchased during a sale or promotional period are subject to the same return conditions unless the product is specifically marked Final Sale or otherwise stated on the product page.

Discount codes and promotional offers may be subject to additional terms.

9. High-Value and Luxury Items

For high-value, luxury, designer, or collectible products, additional verification may be required before a return or refund is approved.

Such items must be returned with all original packaging, documentation, certificates, accessories, and other materials supplied with the order.

Returns may be refused if there is evidence of use, alteration, damage, substitution, or removal of identifying marks.

10. Refund Delays

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times can vary.

If you have completed these checks and still have not received your refund, please contact us.

11. Contact Us

If you have questions about a return or refund, please contact KachiNow through the contact information provided on our website.

KachiNow
Website: kachinow.com

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.